Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Pulse, an IT asset management service provided by Onyx Labs (“Onyx Labs”, “we”, “us”). By creating an account or using the service, you agree to these Terms on behalf of yourself and the organization you represent.

1. The service

Pulse lets organizations track equipment, licenses, people, and related records. We may update, improve, or change features over time. Some capabilities are limited by the plan your organization is on.

2. Accounts

You are responsible for your account credentials and for activity under your account. You must provide accurate information, keep it current, and promptly notify us of any unauthorized use. You must be at least 18 and able to form a binding contract.

3. Acceptable use

You agree not to:

• break the law or infringe others’ rights using the service;
• attempt to access data belonging to other organizations;
• probe, scan, or disrupt the integrity or performance of the service;
• upload malware or use the service to send unsolicited messages.

4. Subscriptions & billing

Paid plans are billed in advance on a recurring basis through our payment processor, Stripe. Fees are stated at sign-up. Subscriptions renew automatically until cancelled; you can change or cancel anytime from the billing portal, and changes take effect at the end of the current period. Except where required by law, payments are non-refundable. We may change pricing with reasonable notice.

5. Your data

You retain all rights to the data your organization puts into Pulse. You grant us the limited rights needed to host and operate the service for you. Our handling of personal data is described in our Privacy Policy. You can export your data at any time, and you are responsible for the lawfulness of the data you enter, including information about your employees.

6. Intellectual property

Pulse, including its software, design, and trademarks, belongs to Onyx Labs. These Terms do not grant you any right to our intellectual property except the limited right to use the service.

7. Disclaimers

The service is provided “as is” without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the service will be uninterrupted or error-free.

8. Limitation of liability

To the maximum extent permitted by law, Onyx Labs will not be liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim.

9. Termination

You may stop using the service at any time. We may suspend or terminate access if you breach these Terms or to protect the service. On termination, your right to use the service ends; we will make your data available for export for a reasonable period.

10. Changes

We may update these Terms. If we make material changes, we will provide notice. Continued use after changes take effect means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules.

12. Contact

Questions about these Terms? Email legal@onyx-labs.io.